Policies & FAQs

The schedule reflects the latest and most accurate information available at the time of publication. Artists, showtimes, and dates are subject to change. 

All tickets are non-refundable and credit will not be issued unless a performance has been cancelled. In the event of a cancellation, ticket holders will receive a refund. Transfers for some tickets may be available for a different performance of the same productions no later than 24 hours before the performance. Exchange fees may apply. 

Patrons who cannot or wish not to attend an event can donate their ticket in the form of a gifted ticket. The box office maintains a gifted ticket waitlist for students so they can attend performances at no charge. Gifted tickets will be redistributed at the discretion of the Heindl Center for the Performing Arts. 

The Heindl Center for the Performing Arts is the only authorized ticket seller for events at the venue. Please be aware that event tickets purchased from a source other than the Heindl Center for the Performing Arts may be counterfeit and will not be accepted for admission. The Heindl Center for the Performing Arts is not responsible for third party resell tickets. Please use caution when purchasing tickets. To avoid problems with invalid or counterfeit tickets, please only purchase tickets through The Heindl Center for the Performing Arts box office or website.

Please note that we will hold any orders placed by suspected resellers and may require additional information before releasing any held orders. The Heindl Center for the Performing Arts reserves the right to cancel orders placed by suspected ticket resellers without compensation.

If you lose your tickets, we have you covered. Please visit the box office in person with a valid photo ID and we can reprint your tickets for no fee. 

A valid photo ID is required for all Will Call tickets. If someone other than the purchaser is planning to pick up Will Call tickets, please call the in advance of the event. 

The Heindl Center for the Performing Arts welcomes groups to our venue. Discount offers of 10% are given to group sizes of 10 or more. Please contact the Box Office.

In the event that weather forces an event to be canceled, we will post information on our website, social media pages, and phone system. We will make every effort to contact all affected ticket holders. 

If the event is still scheduled but inclement weather makes it unsafe or impossible for you to attend, please call the Box Office at. Our ticket representative will share all the options available to you. Due to contacts with artists and production companies, we may be unable to exchange tickets. All ticket donations or exchanges need to be completed at least two hours before the event. All tickets are non-refundable unless event is cancelled. 

The Lobby opens 1 hour before the advertised event time. Seating for performances begins 30 minutes before the advertised event time. 

We plan to begin all events on time as notated on your ticket. Late arrivals will be seated at the discretion of the House Manager based on the specification of the performance company. 

Face coverings for patrons attending shows at the Heindl Center for the Performing Arts is recommended but not required. However, face coverings will be required at the request of the artist. Patrons should be aware that face covering protocols may vary from event to event. 

Pets are not permitted. Trained service animals or service animals in training with identifiable vests will be allowed. Service animals must remain on a leash or in a harness at all times.

Some events may contain mature themes, content, and language. As a parent, you are the only person qualified and suitable to determine what may or may not be appropriate for your family. To help you make an informed decision, we encourage you to research additional information about the event. If you still have questions or concerns, email us or call the Box Office. We are happy to assist. 

We recommend that infants and very young children remain at home unless attending an event specifically programmed for them. All children must be accompanied by an adult. Under no circumstances may children be left unattended. Children must be able to sit quietly in their own seats throughout the performance. All patrons, regardless of age, must have their own individual ticket for events. 

Cameras and recording devices of any kind are not permitted at the Heindl Center for the Performing Arts. Violators are subject to removal from the event and venue. Please remember to silence or turn off all cell phone and noise making devices before entering the auditorium. 

Wheelchair spaces, wheelchair companion seats, and easy access seats are available on all levels of the venue. Please call or visit the box office to purchase tickets, and specify your accessibility needs. Accessible and companion seats may also be purchased online. Accessible entrances and parking are available.

Parking is directed by Heindl Center for the Performing Arts Police. Parking is available free of charge across campus. Reserved parking is available for our VIP Donor Level. 

Elevator access to our balcony level can be found in the venue lobby. 

The possession or use of any dangerous or potentially dangerous weapon or instruments at any time is strictly prohibited. No concealed carry. Security will be provided.

The unlawful manufacturing, distribution, dispensation, possession, or use of illicit drugs or alcohol by students, employees, and guests at any time is strictly prohibited. 

The use of tobacco products including cigarette, e-cigarettes, vaporizers, other smoking/vaping devices, cigars, pipes, and smokeless tobacco at any time is strictly prohibited. 

No backpacks or bags larger than 12x12. All bags and carry-in items are subject to search upon security or event staff request. We highly recommend leaving all bags and carry-in items at home to avoid delays.

The Heindl Center for the Performing Arts has a no re-entry policy for events. Once your ticket has been scanned for entry into the venue, exit and re-entry is not permitted. Please be sure to plan accordingly.